Jareds Wedding Rings

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I too was Upsold, and mislead at Jareds in Louisville, the mall st.mathews. My husband and I have been married 25 years. We decided to purchase new wedding rings. I was told my band would not be big enough for the diamond we picked. I wanted a diamond ring and a wedding band to match. The salesperson showed us single diamonds. We picked one out. Then a setting with platinum prongs. I had asked about “jacket or ring guard” to protect the diamond. which we ended up purchasing. I was assured the ring guard would protect the 3 smaller diamonds on each side of the larger one in the middle. Needless to say it had been Less then 6 months and 1 of the “platinum” Prongs became loose. We took it back for repair I had it for less then a month after we had it repaired and the prong that had been “fixed” catches on my clothes. We took it back to Jareds AGAIN. The repair was made in the store while we waited. My concern was this would be an issue with the ring, we paid over $4500.00 for this ring and jacket. We were told by the sales lady I should take the ring off when showering, before I go to bed, before I did very ordinary tasks that most people including myself perform daily. I asked to speak with the technician who was in the lab. I explained I wanted to wear the ring daily, she explained the ring guard did nothing to protect the diamonds, the way it was contoured was not up high enough. The ring would be subject to becoming damaged again.
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Marylynn- April 10, 2016 at 1:07 am I too was Upsold, and mislead at Jareds in Louisville, the mall st.mathews. My husband and I have been married 25 years. We decided to purchase new wedding rings. I was told my band would not be big enough for the diamond we picked. I wanted a diamond ring and a wedding band to match. The salesperson showed us single diamonds. We picked one out. Then a setting with platinum prongs. I had asked about “jacket or ring guard” to protect the diamond. which we ended up purchasing. I was assured the ring guard would protect the 3 smaller diamonds on each side of the larger one in the middle. Needless to say it had been Less then 6 months and 1 of the “platinum” Prongs became loose. We took it back for repair I had it for less then a month after we had it repaired and the prong that had been “fixed” catches on my clothes. We took it back to Jareds AGAIN. The repair was made in the store while we waited. My concern was this would be an issue with the ring, we paid over $4500.00 for this ring and jacket. We were told by the sales lady I should take the ring off when showering, before I go to bed, before I did very ordinary tasks that most people including myself perform daily. I asked to speak with the technician who was in the lab. I explained I wanted to wear the ring daily, she explained the ring guard did nothing to protect the diamonds, the way it was contoured was not up high enough. The ring would be subject to becoming damaged again. Now I have a diamond ring I can not wear for fear it will be damaged by “normal daily wear” The sales person did want me to purchase a bigger ring guard. I was stunned and shocked. I am looking for an answer to this fiasco? HELP PLEASE
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I too was Upsold, and mislead at Jareds in Louisville, the mall st.mathews. My husband and I have been married 25 years. We decided to purchase new wedding rings. I was told my band would not be big enough for the diamond we picked. I wanted a diamond ring and a wedding band to match. The salesperson showed us single diamonds. We picked one out. Then a setting with platinum prongs. I had asked about “jacket or ring guard” to protect the diamond. which we ended up purchasing. I was assured the ring guard would protect the 3 smaller diamonds on each side of the larger one in the middle. Needless to say it had been Less then 6 months and 1 of the “platinum” Prongs became loose. We took it back for repair I had it for less then a month after we had it repaired and the prong that had been “fixed” catches on my clothes. We took it back to Jareds AGAIN. The repair was made in the store while we waited. My concern was this would be an issue with the ring, we paid over $4500.00 for this ring and jacket. We were told by the sales lady I should take the ring off when showering, before I go to bed, before I did very ordinary tasks that most people including myself perform daily. I asked to speak with the technician who was in the lab. I explained I wanted to wear the ring daily, she explained the ring guard did nothing to protect the diamonds, the way it was contoured was not up high enough. The ring would be subject to becoming damaged again. Now I have a diamond ring I can not wear for fear it will be damaged by “normal daily wear” The sales person did want me to purchase a bigger ring guard. I was stunned and shocked. I am looking for an answer to this fiasco? HELP PLEASE
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Jenn Rhodes- June 25, 2016 at 1:08 pm Paul, you mention not shopping at the brick and mortar stores. Where do you suggest looking for diamond rings? I always thought that local jewelers (not chains) would be over priced more than a chain store. We are looking to possibly trade in my diamond for a larger one that we bought a jareds years ago.
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Anniversary & WeddingWhether it's your first anniversary or your fiftieth, diamond anniversary rings are always appropriate – and appreciated. Don't let the name fool you. Anniversary rings also make great wedding bands. In fact, our anniversary rings are so enticing, you could even call them “just because I want one” rings. No occasion is required! Whether you want to express your love or get one just because, our collection of anniversary rings is sure to impress.
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Betty- January 4, 2015 at 3:32 am I thank you for this comprehensive review about Jared.com. It opened up my eyes as well as my husband’s who intended to get me an anniversary upgrade for my diamond ring. Paul, I know you really put in effort in your website and hope people would better educate themselves about diamonds before making a major purchase. Sadly, given how many of Jareds engagement ring are sold at the stores everyday and the amount of friends who had shopped at Jared are proof that most people do not do research on their purchase. Some of my friends simply assume that a big price tag indicates quality since they are buying from an store with a well-established branding. After reading through your website, I feel like they are paying thousands for virtual junk and you can get really good stuff elsewhere. If you are ever in New York, I would like to treat you to a drink or meal.
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I thank you for this comprehensive review about Jared.com. It opened up my eyes as well as my husband’s who intended to get me an anniversary upgrade for my diamond ring. Paul, I know you really put in effort in your website and hope people would better educate themselves about diamonds before making a major purchase. Sadly, given how many of Jareds engagement ring are sold at the stores everyday and the amount of friends who had shopped at Jared are proof that most people do not do research on their purchase. Some of my friends simply assume that a big price tag indicates quality since they are buying from an store with a well-established branding. After reading through your website, I feel like they are paying thousands for virtual junk and you can get really good stuff elsewhere. If you are ever in New York, I would like to treat you to a drink or meal.
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Michael O’Brien- April 6, 2016 at 10:26 pm After shopping around for a beautiful piece of jewelry as a gift for a very poignant occasion, I finally stopped in to the local Jared’s on Niagara Falls Blvd. in Amherst NY. I was greeted as though I was royalty! Everyone was extremely professional and polite. I was offered a chair, and a glass of water. I never experienced any pressure to get a Jared’s credit card. In fact, I was astounded with the quality of service that I received in both my visits to the same store. Peter, my salesperson, was so helpful, that I just had to speak with the manager to share my commendations, The piece of jewelry I found was perfect for the sentimental occasion i needed it for! I have nothing but high praises for the Jareds on Niagara Falls Blvd. in Amherst, NY. I will return there each time I need to shop for that special gift; without hesitation. Kudos to the manager!

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