Zales Wedding Rings For Her

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Kendra of Tucson, AZ on Nov. 22, 2016Satisfaction RatingSo I find out that the wedding rings James got me don’t have diamonds. So I go to ZALES The Diamond Store at Park Place Mall. They tell me they are not diamonds and I have to call customer service. So I call customer services and the lady is amazing and says, “I’m sorry for that.” She tells me to send the rings back and I’ll be refund. All I’ll have to do is get a tracking number and as soon as they have that all get my refund. So I put my rings in a box and take them to UPS and get a tracking number. I call them back to give it to them. I get told, “Sorry we can’t refund you your money back. It’s been too long.” I said, “No, you will refund me my money. We don’t buy a fake ring so I want my money back. It says ‘diamonds’ and it’s not so refund me.” I was told to send back my ring and I’ll get refunded. Now my rings are in the mail on its way back to them and no money. I won’t past 2 people to get to the 3rd to say when we get your rings it may or may not make it back to me and no money too. I yelled and told her to give me my money back. I told her customer service is very bad. Why won’t you give me my money back on a fake ring. Don’t say you are The Diamond Store and my rings have no diamonds. I’ve been looking ZALES up online and email 8 different people. I’ve gotten 3 back and will be looking into it. That is the online reviews and it’s bad very bad. Don’t buy from ZALES??? ZALES The Diamond Store my ass. All I want is my money back so I can get rings on my finger.Helpful?YesNo
zales wedding rings for her 1

So I find out that the wedding rings James got me don’t have diamonds. So I go to ZALES The Diamond Store at Park Place Mall. They tell me they are not diamonds and I have to call customer service. So I call customer services and the lady is amazing and says, “I’m sorry for that.” She tells me to send the rings back and I’ll be refund. All I’ll have to do is get a tracking number and as soon as they have that all get my refund. So I put my rings in a box and take them to UPS and get a tracking number. I call them back to give it to them. I get told, “Sorry we can’t refund you your money back. It’s been too long.” I said, “No, you will refund me my money. We don’t buy a fake ring so I want my money back. It says ‘diamonds’ and it’s not so refund me.” I was told to send back my ring and I’ll get refunded. Now my rings are in the mail on its way back to them and no money. I won’t past 2 people to get to the 3rd to say when we get your rings it may or may not make it back to me and no money too. I yelled and told her to give me my money back. I told her customer service is very bad. Why won’t you give me my money back on a fake ring. Don’t say you are The Diamond Store and my rings have no diamonds. I’ve been looking ZALES up online and email 8 different people. I’ve gotten 3 back and will be looking into it. That is the online reviews and it’s bad very bad. Don’t buy from ZALES??? ZALES The Diamond Store my ass. All I want is my money back so I can get rings on my finger.Helpful?YesNo
zales wedding rings for her 2

So I find out that the wedding rings James got me don’t have diamonds. So I go to ZALES The Diamond Store at Park Place Mall. They tell me they are not diamonds and I have to call customer service. So I call customer services and the lady is amazing and says, “I’m sorry for that.” She tells me to send the rings back and I’ll be refund. All I’ll have to do is get a tracking number and as soon as they have that all get my refund. So I put my rings in a box and take them to UPS and get a tracking number. I call them back to give it to them. I get told, “Sorry we can’t refund you your money back. It’s been too long.” I said, “No, you will refund me my money. We don’t buy a fake ring so I want my money back. It says ‘diamonds’ and it’s not so refund me.” I was told to send back my ring and I’ll get refunded. Now my rings are in the mail on its way back to them and no money. I won’t past 2 people to get to the 3rd to say when we get your rings it may or may not make it back to me and no money too. I yelled and told her to give me my money back. I told her customer service is very bad. Why won’t you give me my money back on a fake ring. Don’t say you are The Diamond Store and my rings have no diamonds. I’ve been looking ZALES up online and email 8 different people. I’ve gotten 3 back and will be looking into it. That is the online reviews and it’s bad very bad. Don’t buy from ZALES??? ZALES The Diamond Store my ass. All I want is my money back so I can get rings on my finger.
zales wedding rings for her 3

donna of Wilkes Barre, PA on Nov. 10, 2016Satisfaction RatingMy husband had purchased the 3 stone diamond ring from Zales, online, 2 years ago for Christmas. It was the past, present, and future diamond ring. Every time I had it cleaned, it looked cloudy. So after him paying a few hundred dollars for this ring, I finally took it to a personal jeweler, only to find out, they were not diamonds at all. They were white sapphires, and that is why my ring always looked cloudy. After bringing it into the store, once again they cleaned it, yet it was no different. The manager told me it was my fault because the dirt was getting underneath it. They would not refund our money, not replace my ring. I showed them a ring I bought at Kohl’s department store for under $100, and explained that I always wear these rings together on the same finger yet the Kohl’s ring never tarnished or got cloudy. Talk about their customer service, I will never shop there again. It was embarrassing to wear the Zales ring, so my husband eventually bought me a new past, present, and future ring from a personal jeweler in town, I have had no problems with this ring whatsoever. Never shop at Zales.Helpful?YesNo
zales wedding rings for her 4

My husband had purchased the 3 stone diamond ring from Zales, online, 2 years ago for Christmas. It was the past, present, and future diamond ring. Every time I had it cleaned, it looked cloudy. So after him paying a few hundred dollars for this ring, I finally took it to a personal jeweler, only to find out, they were not diamonds at all. They were white sapphires, and that is why my ring always looked cloudy. After bringing it into the store, once again they cleaned it, yet it was no different. The manager told me it was my fault because the dirt was getting underneath it. They would not refund our money, not replace my ring. I showed them a ring I bought at Kohl’s department store for under $100, and explained that I always wear these rings together on the same finger yet the Kohl’s ring never tarnished or got cloudy. Talk about their customer service, I will never shop there again. It was embarrassing to wear the Zales ring, so my husband eventually bought me a new past, present, and future ring from a personal jeweler in town, I have had no problems with this ring whatsoever. Never shop at Zales.Helpful?YesNo
zales wedding rings for her 5

My husband had purchased the 3 stone diamond ring from Zales, online, 2 years ago for Christmas. It was the past, present, and future diamond ring. Every time I had it cleaned, it looked cloudy. So after him paying a few hundred dollars for this ring, I finally took it to a personal jeweler, only to find out, they were not diamonds at all. They were white sapphires, and that is why my ring always looked cloudy. After bringing it into the store, once again they cleaned it, yet it was no different. The manager told me it was my fault because the dirt was getting underneath it. They would not refund our money, not replace my ring. I showed them a ring I bought at Kohl’s department store for under $100, and explained that I always wear these rings together on the same finger yet the Kohl’s ring never tarnished or got cloudy. Talk about their customer service, I will never shop there again. It was embarrassing to wear the Zales ring, so my husband eventually bought me a new past, present, and future ring from a personal jeweler in town, I have had no problems with this ring whatsoever. Never shop at Zales.

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